Senior housing Management Services Officer

To lead on prevention and intervention to help our residents sustain their tenancies. Our Team is based within the Housing Tenancy Management Team, and will work with internal and external stakeholders to contribute directly to Hillingdon’s vision to keep communities safe. You will have a clear focus on intervening and resolving reports of ASB and Domestic Abuse, referrals/signposting will be made quickly and accurately, supporting residents, particularly vulnerable residents to ensure tenants feel safe in their homes. Developing strong partnerships with internal and external agencies to assess and manage risk and employ a range of intervention and support measures to mitigate risk to residents and tenancies to secure positive outcomes. Duties and responsibilities Address reports of ASB and Domestic Abuse Casework Supporting victims of Domestic abuse within both HRA and General needs stock, ensuring each victim is robustly risk assessed, referred to the appropriate support agencies and receives a tailored safety plan with the implementation of safety measures. Attend meetings, working closely with internal and external stakeholders to identify and implement solutions to ASB cases Deliver a resident-focused response service to ASB complaints and breaches of tenancy/lease agreement Create and manage effective action plans to ensure resolution of ASB cases Utilise current legislation and good practice to take preventative and and/legal action required to resolve ASB cases, including mediation services Carry out interviews with complainants, witnesses, and alleged perpetrators of ASB Prepare and serve legal notices and prepare cases for court and represent the Organisation as necessary. Take ownership of service queries, ensuring a positive customer experience for residents Communicate effectively with victims, their families and perpetrators, ensuring that their views are heard and recorded accurately. Establish rapport and build a respectful, honest and safe relationship with victims, their families where appropriate and perpetrators as needed. Provide and present complex written and verbal reports which are concise, informative and based on analysis of evidence and assessed need. Ensure all matters in respect of child and adult safeguarding are dealt with promptly, effectively and in line with operating procedures. Provide high quality short and longer-term management of complex and high-risk case work associated with vulnerable perpetrators of anti-social behaviour and abuse. Key Skills and Requirements include: - Full driving licence and use of a vehicle at all times. Experience of working in the public sector managing Tenancy related breaches . Post is Office based