Helpdesk Administrator

Reed

Posted 18 hours ago, valid for 10 days

Waltham Abbey, Essex EN92EW, England

£28,000 - £30,000 per annum

Full Time

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Sonic Summary

The Helpdesk Administrator position offers an annual salary of £28,000 - £30,000 and is based in Waltham Abbey.
This is a permanent, full-time role with a leading construction contractor in the UK, seeking to expand their team.
Responsibilities include answering calls, organizing maintenance tasks, managing call logs, and updating job systems.
Candidates should have experience in a call handling environment, preferably in the building sector, along with strong communication skills.
Benefits include 20 days of holiday plus bank holidays, increasing to 25 days after one year, and standard working hours from Monday to Friday.

Helpdesk Administrator

Annual Salary: £28,000 - £30,000
Location: Waltham Abbey
Job Type: Permanent, Full-time

The company:

A leading construction contractor, covering the UK. Due to expansion, they are looking for a Helpdesk Administrator to join their Waltham Abbey offices on a permanent basis.

Day-to-day of the role:

Answering incoming calls and making outbound calls as required.
Organising PPM & Reactive maintenance
Regularly checking and dealing with queries and call logs to all shared mailboxes.
Creating and updating jobs on our system, including notes.
Inputting RM appointments into engineer’s diaries to meet the SLA.
Updating and checking client portals.

Customer Helpdesk experience is an advantage but not essential.

What you need to succeed:

Proficient communication skills
Experience of working in a call handling environment, preferably in the building sector.
Demonstrable interpersonal skills over telephone, email, and in person.
Ability to use questioning skills to identify root causes of client issues and find solutions efficiently.
Adaptable and good with figures and Excel spreadsheets.

Benefits:

Competitive salary of £28k - £30k
20 days holiday plus bank holidays for the first year, rising to 25 days after one year’s full service plus bank holidays.
Office-based role with standard working hours from Monday to Friday, 8am to 5pm.
Equal opportunities employer.

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