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Second Charge Case Manager£25,000 - £32,000 + Monthly Commission (£40k+ OTE)North West England - Hybrid WorkingFlexible Start/Finish Working HoursMonday - Friday (No Weekends)Consegna Talent are proud to be supporting a successful, expanding Mortgage brokerage in North West region who are looking for motivated, enthusiastic and 'willing to learn' candidates to join their Secured Lending Team as a Second Charge Mortgage Manager. The key focus on this role will be to maintain and manage the pipeline of 2nd charge cases after a mortgage offer has been issued and to provide administrative support to the underwriters across our mortgage lending division.Key Accountabilities
- Engage with relevant stakeholders both internally and externally in order to obtain information to progress cases to completion.
- Monitor and manage upcoming expiration of documents and offers.
- Update all relevant systems to maintain management information.
- Ensure that all mortgage conditions are satisfied prior to cases completing.
- Work closely with the underwriting team to effectively manage the post offer caseload.
- Process incoming completion documentation either via post, email etc.
- Provide daily/weekly/monthly completion forecasts to line manager.
- Gain a full understanding or the underwriting process (underwriting cross skill to provide cover when required).
- Create a digital application file and ensure all necessary documentation is collected, scanned, and stored correctly.
- Carrying out a QA check for other underwriters.
- As experience increases, the trainee underwriter’s cases will need to be QA checked by another member of the team.
- A point of contact for incoming calls to the team’s main group telephone number.
- Return any original documents to clients.
This list is not exhaustive and the duties are liable to change from time to time in line with the needs of the department.Skills & Competencies
- Pass internal competency tests post induction.
- Strong organisational skills.
- Good verbal & written communication skills.
- Excellent attention to detail.
- Time management.
- Competent user of Microsoft office software.
- Positive attitude to develop and expand knowledge.
- Ability to perform under pressure and meet deadlines.
Knowledge & Qualifications
- Experience within the secured lending sector.
- A good understanding of the underwriting process.
- Previous experience of managing a caseload in a fast-paced environment.
- Industry relevant qualifications are beneficial but not a requirement.
- Experience within an administrative role.
- GCSE English & Maths.
If you feel you are suitable for this role, please reach out to Jay Garratt from Consegna Talent
