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Position: Customer Service AdvisorSalary: c. £25,000 paContract: PermanentLocation: Warwick CV34, hybrid| 2 WFH, 3 in office. Working Shifts: 9am-5pm Monday to Friday, 37 hours p/w
Coventry Reed Specialist Recruitment are delighted to be representing a well established company in Warwick
Our client are steadily growing and are looking for an extra 3 x Customer Service Advisors to join their existing close knit team
Membership Support Advisor duties include:
- 1st point of call for the Members
- Providing legal support to the Members (full training given)
- Escalate legal queries where applicable
- Promote factsheets and policy guidance to members.
- Log accurate data on the CRM system.
- Help review and complete existing legal documents and templates.
- Keep up to date with relevant policies & legislations within our client's sector
The phonelines operate from 10am until 4pm to ensure that the advisors have time to do deal with any outstanding queries/admin duties.
Membership Support Advisor person specification:
The person would be:
- Exquisite customer service skills
- Clear and eloquent communication skills
- Good researching skills and experience
- Looking for a long term career
Other essential skills and experience needed –
- Professional manner
- Customer service experience
- Proficient Microsoft Office.
- Ability to work under pressure/in a fast paced environment
- Eager to self-develop to continue being the expert in your field
The team are friendly, lively and social, so this would suit someone who is looking for a close knit team to work alongside.
Our client offers:• Onsite car park
• FREE courses after probation period (level 3 and 4 equivalent)• 23 days holiday plus bank holidays, extended with length of service (up to 28 days holidays)
Apply today and a Reed representative will guide you through the next steps of your application.
Interview process:1st stage – Reed Interview2nd stage – MS Teams call with client
3rd Stage – Face to face on site
