IT Co-Ordinator

Part Time Position

20-25 Hours Per Week

£33774.72 Salary Pro-Rata

PURPOSE OF ROLE

The role of a site IT Co-ordinator is to maintain the relationship between IT Shared Services and the site by assuring that the users are receiving the agreed level of service from IT Shared Services.

PRINCIPAL ACCOUNTABILITIES

• Ensure uninterrupted operation of the site SAP production system, including provision of on-call support out of office hours.
• Develop the site's SLA/relationship with IT Shared Services: track consistent performance of the ERP and production systems, ensuring their functionality and to direct their day to day utilisation and upkeep.
• Elaborate and track the IT Shared Services budget of the site, issuing or validating all the related IT purchases.
• With the validation of Business Group (BG) IT, carry out the following tasks:
  • Collect and address site requests: Implement both new projects for local applications and infrastructure and improvements in the existing systems, to ensure the right evolution.
  • Ensure the functional ownership of the systems by the user.
  • Provide training to users in as necessary in application of the procedures.
• Give technical and functional support to the users, assuming responsibility for the resolution of all kinds of IT incidents reported by the users/helpdesk.
• Ensure the application of Group standards, especially concerning hardware, software, security policies, software licenses control, inventory, etc.
• Manage site contracts and relationships with external suppliers.
• Define and apply IT procedures specific to the site.
• Report monthly on dashboard/important indicators and important events of the site, to share with region; integrate into monthly Action Plan meetings in co-ordination with Regional IT Director.
• During the pursuit of all duties the Code of Ethics and Code of Management will be adhered to at all times.

KNOWLEDGE AND EXPERIENCE

• Bachelor's degree in management with specialisation in Information Technology.
• Minimum 5 years in an IT role, with a strong preference for experience in manufacturing and JIT production systems.
• Experience in administration of ERP/SAP systems (ideally at least 2, or familiarity with XPPS) is desirable.
• Experience with EDI is desirable.
• Understanding of network infrastructure and administration of TCP/IP networks.
• Ability to communicate and to negotiate effectively.
• Ability to install and maintain servers.