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Customer service representative
Customer Service Administrator

Customer Service Administrator

Burton Bolton & Rose Recruitment Services Limited

Posted 2 days ago, valid for a month

Watford, Hertfordshire WD24 4LH

Full Time

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Sonic Summary

The position of Dispute Resolution Assistant is available in Watford, Hertfordshire, offering a salary of £28,500 plus pension and parking benefits.
This role involves assisting with customer dispute resolutions and managing a variety of customer service matters.
Key responsibilities include mediating service-related issues, handling complaints about service failures, and investigating complaints.
Candidates should have relevant experience in customer service or dispute resolution, although the specific number of years required is not mentioned.
Applicants who are not shortlisted will not receive a response, and job alerts can be followed on various social media platforms.

Dispute Resolution Assistant

Watford, Hertfordshire

£28,500 + Pension + Parking

This large and well-established organisation are seeking a Dispute Resolution Assistant to join their busy and happy team and assist with the resolution of customer disputes.

Some of your duties will include:

- Managing a wide range of customer service matters and resolving all issues to complete customer satisfaction

- Mediating issues that arise in relation to services provided and ensuring complete resolution

- Dealing with complaints in relation to service failure, payment delays, invoice queries and account issues

- Investigating and finding further evidence to support or to dismiss a complaint and informing customer of outcome

- Forwarding complaint onto senior management team when appropriate

- Recording details of all complaints received onto the computer system

Regrettably, we are not able to respond to job applicants who are not shortlisted. For new job alerts follow us on Twitter - @BBR_Recruitment, Instagram - BurtonBoltonRose, Facebook - Burton Bolton & Rose and LinkedIn - Burton Bolton & Rose

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