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Customer service administrator

Hays Specialist Recruitment Limited
Posted a day ago, valid for 16 days
Location

Watford, Hertfordshire WD24 4LH

Salary

£24,000 - £28,800 per annum

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Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • My client is seeking a proactive customer service administrator to ensure continuity of customer care and support.
  • The role involves scheduling engineers, handling customer communications, and logging reactive calls.
  • Candidates should have experience in scheduling or a similar role, as well as customer care and MS Office proficiency.
  • The position offers a salary of £XX,000, and requires a minimum of 1-2 years of relevant experience.
  • Benefits include free on-site parking, an annual bonus, 20 days of holiday plus bank holidays, and staff lunches on Fridays.

Your new companyMy client is seeking a dynamic and proactive individual with a can - do attitude to join their team as a customer service administrator. The primary goal of this role is to ensure the continuity of customer care and support for the organisation's customer and client base. You will be assisting the service team and manager with overseeing administrative support, engineering staff and other business areas to maintain high standards of customer care.Your new roleSchedule engineers effectively and timelyFirst line of communication for all customers, ensuring customer support levels meet agreed contract standards Escalate customer complaints as neededLog reactive calls and coordinate engineer's jobs daily Monitor engineer attendanceEnsure all calls are handled quickly and efficientlyWhat you'll need to succeedScheduling / Planning experience is desirable or experience within a similar role.Experience working in customer care / Helpdesk Experience working with MS Office packages Experience of handling purchase ordersAbility to prioritise tasks and work under pressureStrong communication and written skillsGood numerical skillsAbility to work as part of a team What you'll get in returnFree parking on-siteAnnual bonus20 days holiday plus BH - Holiday increases with years of serviceStaff lunches on a Friday What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

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In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.