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Technical Support Advisor

Technical Support Advisor

Sheridan Ward Recruitment Services

Posted 10 hours ago, valid for 5 days

Watford, Hertfordshire WD24 4LH

£30,000 - £36,000 per annum

Full Time

Retirement Plan

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Sonic Summary

Sheridan Ward is seeking a Technical Support Advisor for a company in Watford, offering a salary of £27,870.
The position requires the ability to work shifts from 1:30pm to 11pm, Monday to Sunday, with initial office training from 9am to 5:30pm.
Key responsibilities include troubleshooting customer support requests via various communication channels and liaising with mobile network providers.
The role provides benefits such as 25 days of annual leave, an annual bonus, and a pension scheme, with remote work available after training.
Candidates should have relevant experience in technical support or customer service, although the specific years of experience required are not mentioned.

Technical Support Advisor

£27,870

Watford

Shifts ranging between 1:30pm to 11pm, Monday to Sunday

Sheridan ward is delighted to be on the lookout for a new Technical Support Advisor, to join a lovely company based in Watford!

You will need to work in the office between 9am to 5:30pm until training is completed, thereafter it will be a fully remote role!

This role will involve proactive investigation, fault finding, problem-solving, troubleshooting, and resolution of customer support requests via phone, email, chat, WhatsApp and tickets

Technical Support Advisor Duties:

Dealing with customer support requests
Liaising with mobile network providers
Assisting internal and external teams with their queries
Delivering monthly quality and quantity targets

Technical Support Advisor Benefits:

25 days annual leave plus bank holidays
Annual bonus
Fully remote working after training
Pension scheme
Gym membership contribution
Free onsite parking

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