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Alexander Daniels are recruiting for a Credit Controller for an established business based in Wednesbury. This business offers a collaborative work culture and are looking to expand their team to strengthen and develop their existing Credit function. The ideal candidate will have previous credit control experience dealing with complex clients and be able to work on their own initiative.
Daily tasks will include:
- Confident, polite and assertive collection of debts via phone, email presented in line with company values.
- Proactively contact customers to secure payments to agreed terms to achieve maximum cash collection in line with targets.
- Complete monthly cash forecasting pre-calling customers, covering high value collectable invoices and escalating high risks/concerns to relevant account owners.
- Maintain strong customer relationships and collaborate with key stakeholders so that disputes are identified, flagged and escalated promptly for quick resolution.
- Take ownership to schedule/attend customer meetings to resolve overdue debt issues with the support of the account owner/key stakeholders.
- Place accounts on hold where necessary and review for legal action.
- Action and respond to emails in a timely manner ensuring customer account information is accurate and regularly updated to include digital contacts.
- Monitor overtrading and take appropriate actions to mitigate risk to include review of order release requests within guidelines and make requests for payment to reduce exposure.
Requirements:
- At least 2 years experience in similar role.
- Strong communication skills, good telephone manner and able to build long-term effective relationships and interact with internal/external customers.
- Ability to prioritise and plan workload.
- Customer focused to always deliver the best service offering.
- Commercial awareness and understanding of business requirements.
- A can-do positive approach to work with a willingness to learn.
- Proficient user of excel, v-lookup and pivot tables.
- Experience using SAP / P21.
Benefits:
- 25 days of holiday entitlement + Bank Holidays
- Life insurance (6x annual salary)
- Discounted health cash plan and private medical insurance
