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Home Delivery Operations Manager
Wednesbury – with some travel around the Midlands
Up to £45,000
Permanent
What’s in it for you?
- Pension Scheme
- Monday – Friday
- 25 days holiday + bank holidays
- On-Site Parking
- Benefit package (private healthcare, medical cover, paid voluntary day, cycle to work, staff discount and shopping discount platform)
The roles and responsibilities of the Operations Manager:
- Daily management of depot Managers ensuring relevant HR policies are followed
- Work alongside depot managers to obtain depot KPIs to be reported to the CHD Manager at regular points.
- Work alongside the Home Delivery training academy to build training requirements for teams
- Ensure depot managers are reporting on required KPIs correctly and on time
- Managing depot processes and ensuring they are being completed by the department staff in correct & timely manner.
- Ensuring processes and policies are mirrored across all Home Delivery Depots
- Coaching and support to all Delivery Depot managers
- Payroll processing for direct reports
- Management of the shunting stock network between delivery depots and resolve any network issues
- Ensuring the servicing & maintenance schedules are being actioned by the fleet Administrators to minimise downtime of depot vehicles and HGV fleet
- Maintaining active communications with depots and departments to encourage clear communication channels.
- Recruitment for vacant roles as and when required
- Actively involved in maintaining and working in line with the department budget.
- Completing direct report PDC’s in full
- Conduct return to work interviews and assist with disciplinary procedures where necessary.
- Preparation and participation in team meetings and other meetings as required.
- Regular depot manager meetings – travel will be required
- To demonstrate and support a commitment to Equal Opportunities, diversity, and customer care in accordance with established good practice and guidelines.
- To ensure that own personal performance and knowledge are continuously assessed for improvement.
- To have up to date knowledge of H&S working directives and good practice. Awareness of own health and safety and how it may affect others in the workplace. Report any health and safety concerns to line manager.
- Will be a multi-site keyholder
Requirements of the Operations Manager:
- Must have a full clean UK driving licence for at least 12 months
- Be a Transport CPC Licence holder
- Strong advanced knowledge of all Microsoft office packages.
- Have operations management experience
- Ability to work to deadlines whilst prioritising workload
What happens after you apply for this role?
Applications will be reviewed within 3 working days, however as we are receiving high levels of applications, if you have not been contacted after 5 days of sending your CV unfortunately your application has been unsuccessful on this occasion. If successful you will be contacted by a consultant to discuss your application and CV further. There’ll also be a chance for you to ask us any questions you may have about the role.
