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Are you a graduate looking for your first or next opportunity?
Do you have a passion for sustainability?
Does a commercial role with no experience neccessary within the eco household and personal care chemicals manufacturing industry interest you?
Are you a confident and ambitious individual with great communication skills?
If you know how to write a good email, hold a good conversation, are passionate about sustainability, eliminating plastic waste and providing brilliant customer service...
Then take a look at this...
Woodstock recruitment is partnered with one of our favourite clients in the industry, who champion sustainability, eco-products and closed loop supply within the household and personal care manufacturing space.
A B-Corp certified business who donate 1% to the planet and have a fabulous working culture.
Key responsibilities:
- Provide administrative support to the team, including Sales order processing and handling inbound calls or requests.
- Taking care of customer questions via phone, mail, online & chat.
- Responding to customers in a timely, friendly, helpful & professional manner.
- Helping to resolve customer issues & working hard to solve problems for/with them
- Maintaining records and tracking communications
- Assisting customers with placing orders and make product recommendations
- Collaborate with team members to resolve issues and improve processes
- Think creatively about potential opportunities for refill
- Pitch in with other group tasks around the office as needed to maintain a smooth, efficient and positive work environment
- Take part in company wide initiatives, volunteering days, campaigns and office activities to help us achieve our goals to eliminate waste from the supply of cleaning, laundry & personal care goods
Skills, experience and qualifications:
- Degree qualification
- Some experience within a customer service or sales role with direct customer contact preferred.
- Team player with a shared commitment to our values: sustainability, hard work, and kindness.
- Is forward thinking with a passion for sustainability
- Has a positive attitude. Professional, confident, and diplomatic when liaising with others
- Excellent communication and interpersonal skills, able to maintain strong relationships with external customers and internal colleagues. Works well collaboratively and is willing to support others in the team
- Is reliable, punctual, self-disciplined & responsible
- Efficient, organized and has the ability to multitask and can prioritise tasks effectively
- Is able to undertake tasks under direction. Receptive to feedback and able to challenge constructively
- Strong attention to detail and willingness to learn and develop reconciliation skills. Has a sensitive eye for detail & is really great with customers!
- Is proficient with computer and IT systems. Proficiency in Microsoft Office packages (e.g. Word, Excel)
