- To deliver individual targets relating to both volumes and quality in line with contract compliance, including tracking and monitoring the progress of customers/clients into learning and employment.
- Delivering group information sessions to adults which:
- Complement the DWP’s employability and skills agenda.
- Adds value to educational courses within colleges and training providers.
- Support the ambition of employers to develop and upskill their workforce.
- Establishing and maintaining close working relationships with key partners and stakeholders – e.g., Jobcentre Plus, education and training establishments, charities, and community organisations, in order to raise the profile of the National Careers Service and the company.
- Establishing and maintaining links with local employers for the purpose of identifying sustained employment outcomes.
- To engage in outreach activities to extend the service to customers who may not ordinarily engage with the National Careers Service through our partners.
- To maintain accurate records using the Touchpoint data base to support caseload management of customers.
- To engage in quality improvement processes and maintain quality standards appropriate to the post, working within the requirements specified by the Department for Education (DfE), Ofsted and Matrix.
- Gathering customer feedback through a variety of channels.
- Flexibility to work across other contracts and areas, as and when required.
- To actively contribute ideas to the company leading to new delivery opportunities