Training Co-ordinator

Our Client based in Wellingborough is looking for a Training Co-ordinator to join their existing Team.Key Areas of Responsibility of a Training Co-ordinator:• Managing training enquiries and booking requests from clients.• Building close relationships with key decision makers to ensure customer loyalty and increase market share • Responding professionally and within agreed timescales to process all enquiries and booking requests received through our website, by telephone. email or any other tool, as required.• Offering advice and guidance on our training portfolio and related industry certification schemes.• Gathering information regarding client requirements and sourcing relevant training courses based on the requirements provided. • Selling the solution to the customer and establishing potential future needs. • Ensuring that customer satisfaction results in repeat and expansion business. • Meet and surpass any relevant role related SLA targets and KPIs, as required.• Liaising with training providers.• Providing re-scheduling and cancellation support.• Pro-active development of key accounts.• Updating details on the website.• Processing dedicated enquiries. • After sales support.• Any other relevant duties/tasks as required.The Training Co-ordinator will have:• Previous experience in providing excellent customer service and working in a general sales role is preferable but not essential, as full training will be given.• Knowledge or experience of the construction and/or training/education sector would be beneficial, but is not essential. • Ability to communicate effectively and professionally, both verbally and in written communications.• Ability to deliver in a highly targeted sales role. • Excellent organisational skills• Must be a team player and have the ability to work well with fellow colleagues• Ability to develop effective working relationships with colleagues at all levels • Excellent customer service and people skills, with a hands on and customer centric approach. • Self-motivated and able to work on their own initiative, but can also take instruction• Strong time management skills along with the ability to be organised and plan and prioritise tasks.• Ability to be responsive to a fast-changing environment.• Excellent literacy and numeracy skills • Competent user of IT systems and softwareHours: Monday to Thursday 08:30 - 17:30 (one hour unpaid for breaks) Friday 08.00 - 17.00 (one hour unpaid for breaks)Benefits of A Training Co-ordinator:• Holiday - 25 Days per annum, plus bank holidays (3 or 4 days to be saved for a shutdown at Christmas). • Company Sick Pay - full sick pay is available dependent on employees’ meeting the eligibility criteria. Full details are available from HR• Health Cash Plan and Employee Assistance Programme - available to all employees after the successful completion of the probationary period • Life Assurance - available to all employees after the successful completion of the probationary period• Pension - Workplace pension scheme is available• Eye Care Scheme - Vouchers available for free eye tests