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- Allocation of work to couriers and own drivers in a fair and transparent manner.
- Taking bookings accurately and advising clients of our services.
- Implementing and maintaining Service Level Agreements.
- Proactively keeping clients and fellow employees informed of any delays or issues.
- Ensure your fleet size is sufficient to service your clients particularly during peak periods – maintain levels and recruit drivers when required.
- Monitoring of jobs through to POD and completions
- Any other duties instructed by Transport Manager or Directors
- Ensure drivers achieve maximum revenue.
- Seek backloads for drivers.
- Responsible for particular accounts.
- Transportation Planning skills
- Effective Communication skills
- Strong analytical and problem-solving skills
- Ability to work in a fast-paced environment
- Knowledge of relevant industry regulations and best practices
- Managing and exceeding customer expectations.
- Ability to communicate clearly with clients, couriers and suppliers and always remain professional.
- Be highly organised.
- Previous controlling experience.
- Good geographical knowledge.
- Excellent punctuality and attendance
- Previous transport industry experience.
- Acting on your own initiative without constant supervision.
- Computer literate.
