Order Management Administrator

Order Management Administrator (Hybrid)Location: PeterboroughEmployment Type: Temporary, 12-month contract (with potential for a 6-month extension)Salary: £12.49 per hour (PAYE)

We’re looking for a proactive Order Management Administrator to join our client’s Customer Order Management team in Peterborough. This full-time, hybrid role is an excellent opportunity to contribute essential support to ensure smooth and efficient order processes within a dynamic team.

Role Overview

As an Order Management Administrator, you’ll play a key role in managing and processing customer orders, ensuring data accuracy, and supporting non-customer-facing administrative tasks. The role starts with onsite training (3+ days per week), transitioning to an average of one day onsite per week.

Key Responsibilities

• Order Processing: Accurately manage customer orders within the order management system to meet deadlines.
• Data Maintenance: Conduct data cleansing and maintain system accuracy, updating customer details, pricing, order status, and more.
• Documentation and Coordination: Prepare and distribute export and shipping documents to streamline order processing.
• System and Data Support: Allocate parts manually, assist with new customer setups, and handle credit/debit administration.
• Process Improvement: Spot and communicate potential areas for improvement to your supervisor.
• General Administrative Support: Perform routine administrative tasks such as filing, scanning, and data entry following established guidelines.

Qualifications and Competencies

Education and Experience:

• High school diploma or equivalent.
• Basic proficiency with Excel; training will be provided for Salesforce, Movex, Goms, and Webparts.

Core Competencies:

• Drives Results: Consistently achieves results under tight deadlines.
• Effective Communication: Clearly conveys information to diverse audiences.
• Customer Focus: Supports internal customer requirements with a proactive approach.
• Self-Development: Actively seeks new learning opportunities to enhance skills.
• Order Life Cycle Knowledge: Understands the phases and terminology essential to order processing and customer satisfaction.

Working Hours

• Monday to Friday, 9 am - 5 pm (37.5 hours per week)

If you’re based near Peterborough, detail-oriented, and ready to make an impact, apply today to join as an Order Management Administrator!