Looking for a New Opportunity? Are you recognised for your exceptional eye for detail?Do you thrive in communication and have excellent people skills along with strong commercial awareness?This is an exciting opportunity for a proactive individual with outstanding customer service abilities to become part of this highly regarded financial services company, delivering top-level client support.This is a well-respected financial institution with a strong reputation for excellence. With a history of success in the industry, they are dedicated to offering first-class financial solutions.Key Skills Required: To excel in this role, you should have:

The ability to be flexible and adaptable in a changing environment
A team-focused mindset and a collaborative approach
The aptitude to interpret processes to ensure superior customer service
The capability to articulate information in a clear and understandable manner

Role Overview: As a Product Change Specialist, you will play a key role in handling mortgage product change requests. Your main responsibilities will include:

Serving as the primary contact for queries related to product change mortgage applications
Providing prompt, accurate, and appropriate responses to customer and adviser inquiries
Collaborating with various internal departments and Mortgage Advisers to keep them informed about application progress and resolve any challenges
Proactively engaging with existing clients to drive product change applications and remind them of upcoming product expirations
Accurately inputting, updating, and managing data within internal and external platforms
Managing applications independently and handling associated administrative tasks
Following up on any missing documents, reports, or information required for applications to proceed
Organising valuations and liaising with valuers to ensure seamless processing
Carrying out final checks before applications are completed

Qualifications:Previous experience or knowledge of mortgages or the financial sector is beneficial but not mandatory.Working Hours: Monday – Friday, Full-timeAdditional Information: After passing the probation period, you will have the option to work from home one day per week.If you're passionate about delivering exceptional customer service, thrive in a fast-paced environment, and are driven to achieve goals within set timeframes, HELEN at ME Recruits would love to hear from you!In application for this role, you are consenting to TN Recruits Ltd retaining your details to secure you work. All information provided will be held securely for up to 3 years unless we are contacted and instructed otherwise.

Product Change Specialist

Financial Administrator - Medway - Fully office Based- £25-£27k plus...

Specialist Mortgage Completions Assistant

Finance Administrator