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Business Support Officer
- Job Type: Â Temporary, Full-Time
- Pay: £12.45 per hour.
- Duration: 6 months
- Location: Wigan
We are working with Wigan Council to find a Business Support Officer on a temporary basis. This position involves a blend of administrative support, data management, and customer service, ensuring efficient operations within the team.
Day-to-day of the role:
- Provide administrative support across various areas, including inputting documentation related to housing act notices and civil penalties.
- Handle enquiries efficiently from multiple sources such as telephone, letters, email, and mobile applications.
- Input and extract data from various ICT systems, including our case management system, Locata.
- Set up meetings, take minutes, and monitor the team's inbox, triaging incoming work and responding to enquiries about empty homes within the borough.
- Support in recovering debts from previous Housing Act enforcement.
- Ensure compliance with GDPR by managing data responsibly and maintaining privacy standards.
Required Skills & Qualifications:
- Minimum of 3 GCSEs (A-C or grades 5 to 9), including English Language and Mathematics, or equivalent qualifications demonstrating literacy and numeracy.
- Proven ability to undertake a wide range of technical and general administrative tasks.
- Experience working in a fast-paced environment, meeting diverse demands while maintaining quality and accuracy.
- Strong customer focus with excellent communication skills, capable of interacting with various stakeholders at all levels.
- Proficient in Microsoft Office packages (Word, Outlook, Excel, PowerPoint) and experience with data input and extraction from systems.
- Ability to work with minimal supervision and a keen interest in improving customer experience and operational processes.
If you are interested, or have any questions, please let us know.
Please apply with an updated version of your CV.
