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We have a fantastic opportunity to join our client’sTravel Team, where we take the word “Partner” seriously. As such we are seeking a determined, articulate self-starter with a real passion for customer service, to collaborate, support and listen as we continue to add value to our customer’s businesses as well as our own. This is a very varied role, working with two of our National Account Customers, with a opportunities for broad development ,as time will be spent not only engaging our Partners at all levels (Head Office to key site), but also working internally cross functionally. As part of the broader business, you will be empowered and supported in a family business that encourages accountability and personal development and thriving in a culture. Values built upon positive relationships both internally, with its partners and our local communities. Food and drink have always been our lifeblood, and today our business has multiple divisions specialising in wholesale distribution, retail, and food service. Our forward-thinking family-owned business began life in 1917 as a counter-service grocery store and has grown from these humble beginnings into a company that now employs more than 7,000 people, with a turnover of £1.3 billion.
- Key Tasks/Responsibilities • Building the Joint Business Plan in conjunction with the Senior National Account Manager and our Retail Partners. • Own an integrated contact strategy to build relationships with key stakeholders internally and externally, to deliver the highest level of customer service and add value to both ours and our Partner’s businesses. • Support the implementation of initiatives to improve product mix, customer foot-fall and basket size while improving loyalty and client satisfaction. • Monitor sales and service, investigating and resolving queries and issues raised. • Support the resolution of commissioned operator bad debt management working in conjunction with the Credit Control function. • Involvement in cross functional projects as required. • Taking a proactive approach to personal development, account management and administration.
- Requirements: • Full UK Driving Licence is essential. • High levels of numeracy and literacy essential. • Degree or equivalent is preferred. • Previous experience in a FMCG retail customer-facing role preferred. • Strong evidence of the ability to build effective relationships. • Ability to build and deliver a customer plan that grows profitable retail and wholesale sales. • Strong IT skills; CRM system, Word, Excel, PowerPoint, Office. Key Job Info: • This is predominantly a customer facing role. • Home based, but expectation would be at least ½ of total time spent with customers or at AFB offices collaborating internally. • The clients are national forecourt retail operators and as such national travel will be required, although the majority of stores are in the South of England. • National travel, and attendance at trade events will mean there will be a requirement to stay away from home overnight or attend evening events on behalf of the business. • Will have access to company car as part of role and must ensure this is looked after in accordance with company policy. What's in it for you? Excellent benefits package including: • Holiday, Maternity and Paternity leave and pay in excess of statutory entitlements • Develop your skills and capability in a highly supportive and multi-diverse culture • Outstanding Training & Development • Generous staff discount in all our SPAR stores (excl. Alcohol & Cigarettes) • Proactive promotion of internal candidates • Early access to your pay through ‘EarlyPay’ • 24/7 access to your payslips and Rotas via HR/Payroll portal • Wellbeing support – access to emotional support, counselling, legal and financial advice • Company Pension Scheme • NEST pension scheme • Company Life Insurance worth 1 x Annual Salary and 6 x Annual Salary with Company Pension Scheme • Extra Holidays - Purchase Scheme • Long Service Awards
