- Lead, mentor and support a dedicated team of service staff
- Foster a positive and collaborative work environment
- Conduct regular performance reviews and provide constructive feedback
- Ensure staff adherence to organizational policies and procedures
- Oversee the collection, analysis, and reporting of service data
- Ensure accurate and timely data entry and reporting
- Utilize data to inform service improvements and decision-making
- Prepare detailed reports for senior management and stakeholders
- Monitor and manage the service contract to ensure compliance with terms and conditions
- Liaise with external partners and stakeholders to maintain strong working relationships
- Ensure services are delivered within budget and to a high standard
- Identify and address any issues or risks related to the service contract
- Proven experience in a management role within the charity sector or a similar environment
- Worked within Health and Social Care delivery services to people
- Strong leadership and people management skills
- Excellent data analysis and reporting abilities
- In-depth understanding of service contract management
- Exceptional communication and interpersonal skills
- Ability to work independently and handle multiple tasks effectively
- Ability to work collaboratively within a multidisciplinary team
- An understanding of Safeguarding policy and practice
- Knowledge and skills of engagement, motivational, and behaviour change approaches
- Ability to travel and work flexibly