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- Serve as the primary point of contact for landlords, maintaining strong and positive relationships.
- Communicate regularly with clients, providing updates on property performance, rental income, and market trends.
- Oversee tenant relations, addressing inquiries, concerns, and facilitating effective communication.
- Coordinate tenant move-ins, move-outs, and conduct property inspections as necessary.
- Administer lease agreements, ensuring compliance with legal requirements and company policies.
- Coordinate lease renewals, terminations, and rent adjustments as needed.
- Monitor rent collection, track expenses, and address financial inquiries from tenants and landlords.
- Collaborate with the accounting department to ensure accurate financial records.
- Coordinate and oversee property maintenance, repairs, and improvements.
- Work with contractors and vendors to ensure timely and cost-effective solutions.
- Address and resolve tenant concerns, disputes, and maintenance issues promptly.
- Implement effective solutions to enhance overall tenant satisfaction.
- Stay informed about local property management regulations and ensure compliance.
- Take necessary actions to address legal matters and disputes in coordination with legal professionals.
- Maintain accurate and up-to-date records of property-related activities.
- Generate reports on property performance, financial status, and other relevant metrics
- Collaborate with other members of the property management team and support staff.
- Provide guidance and mentorship to junior team members as needed.
- Experience in property management/customer service, preferably with a focus on residential properties.
- Knowledge of the Woking area
- Excellent verbal and written communication skills.
- Strong organisational and multitasking abilities.
- Commitment to providing exceptional customer service to both landlords and tenants.
- Familiarity with property management software and standard office applications.
- Ability to effectively address and resolve issues and challenges.
