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An opportunity has arisen for an additional member of staff to join a well-established Charity. In this role you will provide specific guidance and support to members including those who are facing specific challenges. The role requires an individual who is committed to providing an excellent standard of 'customer' service based upon professionalism, accuracy and promptness in response and involves the following:
- Being part of a positive and proactive team within a culture of great customer service.
- You will be friendly, warm and approachable, flexible and a team player.
You will work within the Membership Services team of 3, based in Wokingham, Monday - Friday 9am - 5.30pm. There is potential for hybrid working if desirable, salary up to £32,800 depending on experience plus benefits.
Please note: The office will be relocating to Windsor. Therefore the ideal candidate will live within a commutable distance of Wokingham and Windsor.
Key Responsibilities
- Coordinate and manage events for member charities
- Responding to member enquiries adding support by phone or email
- Completing a Charity Health Check with members covering all aspects of their running
- Supporting charities in difficulty, whilst maintaining communication at all times with the Head of Member Services
- Helping identify those charities where direct support is required
- Providing administration support and assisting with arrangements for events
Key Requirements
- Strong IT skills, with previous experience using MS Excel
- Experience of managing projects and/or events preferable
- Strong communications skills both written and verbal
- Experience working within a charity beneficial but not a must
- Highly organised and able to multitask
Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training, and skills. If we do not have anything suitable, we will not keep your CV for more than 30 days.
As an equal opportunity employer, Bucks and Berks Recruitment is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply.
