- Record and manage job tickets, ensuring accurate logging of all incoming work requests.
- Assign engineers to scheduled jobs, coordinating their availability and workload.
- Order necessary parts and materials to ensure engineers are fully equipped for assigned tasks.
- Follow up on part orders when needed to avoid delays in job completion.
- Keep customers informed by providing regular updates on job progress and any changes.
- Previous experience in an administrative or operations support role
- Strong organisational skills and the ability to multitask
- Experience in scheduling, ideally within an engineering or technical environment
- Excellent communication skills, both verbal and written
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
- A proactive attitude with the ability to work independently and within a team