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- Answering incoming customer calls, handling enquiries, and resolving issues for contract customers.
- Taking messages and liaising with relevant departments when key contacts are unavailable.
- Raising contract quotations, processing sales orders for the production team, and preparing invoices with accuracy.
- Organising and maintaining customer files and ensuring timely dispatch of customer samples.
- Coordinating administrative tasks, including sorting files, data entry, and general office duties.
- Supporting the sales team with administrative tasks, presentations, and reports.
- Creating spreadsheets, applying formulas, and managing data with a high level of Excel proficiency.
- Proven experience in administration or customer service roles.
- Familiarity with manufacturing or industrial environments is advantageous.
- Strong IT proficiency, particularly in Microsoft Office (Word, Excel, Outlook).
- Excellent communication skills, both written and verbal, with a professional phone manner.
- Highly organised with a keen eye for detail and a problem-solving attitude.
- 23 days of holiday plus bank holidays, with 1 extra day every 2 years up to 28 days
- Summer and winter social events.
- Your birthday off.
- Inclusion in the company’s profit share scheme after passing probation.
- Opportunity for progression as the team grows.
