Loan Operations Program Manager, SVP

The Global Loan Operations Program Manager is accountable for development and management of complex, critical, and large transformation strategies and initiatives. Leads a team of professionals directly or through matrix management. Requires a comprehensive understanding of multiple areas within a function and how they interact in order to achieve the objectives of the function. Applies in-depth understanding of the business impact of technical contributions. Strong commercial awareness, strategy and business planning background is a necessity. Generally accountable for delivery of a full range of services to one or more businesses and geographic regions. Excellent oral and written communication skills required to communicate clear and compelling presentations, and negotiate internally, often at a senior level. Exercises control over resources, policy formulation and planning. Involved in short- to medium-term planning of actions and resources for own area. Must demonstrate track record or strong judgement and problem-solving skills, sense of urgency and agility. Strongest candidates demonstrate a growth mindset. Responsibilities: Responsible for the day to day management of executing to milestones and budget on multiple complex projects. Manage multiple teams or a functional area, directly or through matrix management. Identify stakeholders and key organizations in order to build and manage relationships with each. Direct the creation of multiple work projects and manage their alignment to business goals. Lead the facilitation, coordination, and arbitration of cross-functional macro level topics within/across projects and with Senior Management. Lead the identification and drive resolution of issues, including those outside established projects of work. Work with stakeholders to ensure project scope definition meets business objectives. Work with Project Sponsor to ensure business case/cost benefit analysis is in line with business goals. Drive adherence to project processes, procedures, methods, and standards for project delivery and leverage across the project. Assist project team in negotiating for resources owned by other departments in order ensure the project can be completed. Ensure funding has been approved for the program. Ensure all areas of the program are appropriately staffed. Direct the communication of status, issue, and risk disposition to all stakeholders, including senior management, on a timely basis. Direct the identification of risks which impact project delivery and ensure mitigation strategies are developed and executed when necessary. Escalate program risks to the Program Director, or Program Sponsor, when appropriate. Apply comprehensive understanding of concepts and procedures within own area and basic knowledge of other areas to resolve issues that have impact beyond own area. Exercise shared responsibility for budget, policy formulation and planning. Evaluate subordinates' performance and makes recommendations for pay increases, promotions, terminations, and other personnel actions. Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards. Qualifications: 10+ years relevant experience Education: Bachelor’s/University degree, Master’s degree preferred. This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.