- Alton
- £65k OTE
- Incredible Opportunity for Career Progression
- Oversee the day-to-day operations of the lettings department, ensuring seamless service delivery and operational efficiency.
- Lead, train, and develop the lettings team, fostering a high-performance culture and encouraging professional growth.
- Monitor and improve key performance indicators (KPIs) related to lettings, including occupancy rates, rent arrears, and compliance standards.
- Maintain a deep understanding of current legislation, ensuring all processes and staff adhere to legal and regulatory requirements.
- Collaborate with other department heads to ensure cross-functional efficiency and alignment with the company's strategic goals.
- Identify and implement operational improvements to streamline processes and enhance the customer experience for both landlords and tenants.
- Build strong relationships with landlords, tenants, and contractors, ensuring high levels of satisfaction and retention.
- Manage departmental budgets, forecasts, and financial performance, focusing on maximising profitability.
- Stay informed about market trends and opportunities, contributing to the agency’s growth strategy.
- Proven experience in a senior lettings role, ideally as an Head of Property Management/Senior Lettings Manager or similar, within a large, fast-paced lettings environment.
- Strong leadership skills with the ability to motivate and develop teams.
- Excellent knowledge of lettings regulations and compliance requirements.
- Strong financial acumen with experience managing budgets and achieving financial targets.
- Process-driven with a keen eye for operational improvements and efficiencies.
- Exceptional communication skills with a customer-focused approach.
- Ability to thrive in a fast-moving, target-driven environment.
- Competitive salary and achievable OTE.
- Continuous professional development and clear career progression paths.
- Opportunity to work within a growing and highly respected independent agency.
- A dynamic, supportive, and collaborative work environment.