Customer Service Executive

CantelloTayler Recruitment is currently recruiting for a Customer Service Executive to join a client who is based in Ascot. The role is a contract for 12-14 months.

This is an office-based role working Monday - Friday 9am-5.30pm.

Competitive salary and benefits.

The Customer Service Executive duties will include:

• Take ownership and accountability of customer support queries raised through to them and manage the tasks assigned within the business.
• Ensure timely communication, resolution or escalation.
• Proactive engagement with customers over the phone; asking clarification questions or to provide clear instructions or technical input when required.
• Ensure all customer tickets are responded to proactively, meeting the current SLA’s.
• Ensure all tickets and documentation are always up to date.
• Delivery of Service Projects, to include liaising with customers to obtain the end user details, contacting the end user and scheduling the engineer visits
• Maintaining sufficient up to date knowledge about products.
• Contribute to ideas and topics as part of the Customer Services Team, working proactively with the team to achieve objectives and goals.
• Support the department with general administrative tasks when required. Provide cover when required for the Technical Support Executive.
• To undertake any other duties reasonable to the job level as deemed appropriate by the Company

• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Liaise with other members of the team and departments so as to ensure the customer receives the best level of service in the support and resolution of customer queries.

The required skills, knowledge and experience for a successful customer service executive:

• Ideally solid demonstratable working experience in a customer support role.
• An understanding of what Customer Advocacy is, and a skill set that can reflect this.
• Proactive with a positive attitude.
• A strong team player willing to work closely with other members of the team to ensure the best level of service is provided to our customers
• Hands on experience with CRM software (MS Dynamics in use)
• High attention to detail, record keeping and level of accuracy
• Excellent communication skills, both verbal and written.
• Logical and organised, excellent at multi-tasking, able to plan and structure their day to achieve KPI’s.
• Proactive with excellent organisational and problem-solving skills
• Is accountable - always

This position may require limited manual handling of equipment and boxes.

If this Customer Service role is of interest to you, please click apply now or contact Marie Spratley in our Egham office.