Telesales Manager

Telesales Team Manager
Location: Aylesbury
Type: Permanent Role
Hours: 37.5 hours per week, Monday to Friday
Salary: Up to 32,000 & Competitive Bonus Scheme

Brook Street Recruitment is excited to be hiring for a Telesales Team Manager on behalf of a leading client in Aylesbury. This is an excellent opportunity to take charge of a dynamic team of Retention Executives, driving success and growth while fostering client relationships. If you're a strong leader with a passion for delivering outstanding customer service, this role could be your next career move.

As the Telesales Team Manager, you will be responsible for leading a team focused on retaining and growing client relationships. This pivotal role involves managing financial performance, ensuring compliance, and driving customer satisfaction. You'll develop and maintain relationships with key stakeholders while ensuring your team meets and exceeds retention goals. Collaboration with other departments will be key to ensuring that service delivery aligns with customer expectations and contractual commitments.

• Team Leadership: Lead, inspire, and develop your team of Telesales Executives to provide efficient and effective customer service. You'll be responsible for meeting and exceeding targets in sales revenue, conversion rates, quality, and productivity.
• Performance Management: Regularly review team performance, conduct meetings, and implement strategies to address performance gaps. Ensure that feedback is shared across the business to maintain alignment.
• Training and Development: Provide coaching, support, and quality assessments to help your team meet their objectives. Implement performance improvement plans where necessary to drive excellence.
• Resource Management: Manage your team's resources effectively, aligning staffing levels with eCommerce and campaign needs. Maintain accurate records regarding attendance, timekeeping, and other absences, in accordance with company procedures.
• Compliance: Ensure your team adheres to all company policies and procedures, addressing any compliance issues as they arise.
• Recruitment and Training: Assist with recruitment efforts, onboarding, and the continuous training of new team members.
• Stakeholder Engagement: Build and maintain strong relationships with internal stakeholders, including Regional Teams, Customer Services, and Process Improvement/Quality Teams.

• At least 5 years of experience in a commercially driven role.
• Proven leadership experience with strong people management and coaching skills.
• A track record of meeting and exceeding KPIs.
• Proficiency in Microsoft Office (Word, Excel, Outlook, Teams).
• Strong commercial acumen, with the ability to simplify complex processes for your team.
• In-depth knowledge of people management processes.

• Competitive salary of 30,000-32,000 with a highly rewarding bonus scheme.
• Ongoing career development, training, and coaching opportunities to support your growth.
• A generous pension scheme to help you plan for the future.
• Access to a wide range of retail, leisure, holiday, and travel discounts.
• Bike to work scheme to promote healthy and sustainable commuting options.

Brook Street Recruitment is dedicated to connecting talented professionals with leading companies across the UK. We strive to offer opportunities for growth, innovation, and professional success, providing both clients and candidates with a partnership they can trust.

At Brook Street Recruitment, we believe that diverse ideas, perspectives, and backgrounds are essential to fostering a creative and successful work environment. We are committed to championing diversity and equality at every level.
Join us and be part of a dynamic team where your leadership skills can make a real impact. Apply now to take the next step in your career!