Housing Officer (Complex Case Team)

Housing Officer (Complex Case Team)

Bedford

£33,500 per annum (inclusive of essential car allowance)

Permanent

Full time (37 hours per week)

We are looking for a self-motivated individual, preferably with Housing Management experience to manage safeguarding and complex anti-social behaviour (ASB) cases, ensuring a strong customer focus at all times.

What you will be doing:

• Managing all safeguarding and complex ASB cases for the Home Team, ensuring legislation is followed and focusing on long term solutions.

• Managing cases where a greater focus or intervention is required.

• Working alongside the generic Housing Officers to ensure that comprehensive, consistent services are provided to our customers, ensuring they are at the heart of everything we do.

• Working closely with internal and external partners to ensure a seamless and wholistic offering to customers.

• Ensuring that tenancies are managed appropriately according to the circumstances of the household, making referrals and signposting for support as necessary.

We’d love to meet someone with:

• Excellent customer service skills putting the customer at the heart of what we do

• Good problem-solving, negotiation and influencing skills

• Strong communication skills, both written and verbal

• Excellent time management and organisational skills

• Experience of working in partnership with internal teams and external organisations to achieve shared goals

Amongst what we offer you is:

• A competitive salary of £33,500 (inclusive of essential car user allowance)

• 28 days holiday PLUS Bank Holidays

• A generous contributory pension scheme

• Private health care

• Free life assurance

• Access to an extensive suite of wellbeing services and tools including a digital gym

• Opportunities for learning and development

• Discounted gym membership

• Retail discount scheme

Please note the successful candidate will need to complete a Basic DBS application.

Closing date: 9th August 2024

Interview date: To be confirmed

We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible.