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Customer Service Team Leader - Deliver Outstanding Service & Lead with Confidence!
Are you passionate about exceptional customer service?
Do you have the leadership skills to motivate a small team, enhance customer experience, and drive service excellence?
If so, we want you to be the heartbeat of our customer service operations!
Position: Customer Service Team Leader Location:Brentwood
Salary: £30,000 per annum Shifts: Rotational Week 1 - 7 AM - 3 PM - Week 2 12 PM - 8 PM) 1 weekend in 3
Must drive due to location Why This Role?
• Customer-First Culture - Be the driving force behind an outstanding service experience
• Lead & Inspire - Coach, mentor, and empower a high-performing team
• Make an Impact - Ensure every customer receives prompt, professional, and efficient support
Your Responsibilities:
• Customer Service Champion - Ensure every call is handled with care and professionalism
• Team Leadership - Support and develop your team to provide best-in-class service Efficient Scheduling - Manage workloads, shift rotas, and staffing to maintain service levels
• Problem Solver - Quickly address customer inquiries and ensure issues are resolved smoothly
• Service Excellence - Monitor performance, improve processes, and uphold quality standards
What You Bring: Proven leadership experience in a customer service or call centre role Passion for service excellence and creating positive customer interactions
Strong communication, coaching, and problem-solving skills
Ability to handle high-demand environments with confidence and efficiency
Join a Company That
Values Customer Service & Leadership!
We believe in empowering our team to provide outstanding service.
If you’re ready to lead with passion and put customers first, we want to hear from you!
Apply today and take your career in customer service leadership to the next level!
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