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- Manage your own caseload of Liability claims, including Employers Liability, Personal Liability, and Commercial claims of varying values.
- Establish robust relationships with clients built on trust, respect, and efficient service delivery.
- Gather all necessary evidence, understand the full details of policy cover, and ensure the customer is fully aware of their liability.
- Negotiate fair settlements, handle pushbacks, and manage claims to swift resolution.
- Liaise with third parties involved in the claim and maintain high levels of service delivery.
- Prior exposure to Liability claims, however strong candidates from other claims backgrounds are also encouraged to apply.
- An insurance qualification such as the Chartered Insurance Institute (CII) or equivalent (support for studies is available).
- Experience in end-to-end caseload management.
- Ability to prioritise claims, act on instructions and Service Level Agreements (SLAs), and adapt to a Key Performance Indicator (KPI) target environment.
- Knowledge or awareness of Financial Services Authority (FSA) procedures and the Treating Customers Fairly (TCF) initiative.
- Excellent customer service, organisational, and communication skills.
- 26 days holiday, plus a day off for your Birthday.
- Flexible bank holidays.
- Funding for Insurance Qualifications.
- Life Assurance 4x basic salary.
- Dental Plan, Cash Plan, Employee Assistance Program.
- Paid overtime (if authorised) and 5% pension contribution.
- Workplace season tickets.
