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- Dealing with enquiries from Clients and customers
- Handling all incoming and outgoing phone calls
- Processing and management of incoming customer orders
- Providing excellent customer service to secondary care providers nationwide
- Dealing with enquiries from clients and customers
- Processing and management of incoming customer orders, via email and phone
- Ensuring requests for information, delivery discrepancies and credits are dealt with
- Goods receipt processing, liaising with suppliers re any identified discrepancies
- Working closely with internal procurement teams to ensure continuity of supply
- Generate and proof check Goods received reports
- Proactive account management alongside the Regional Hospital Account Management team to increase customer satisfaction
- Develop and maintain relationships with Hospital procurement Teams, providing daily information on existing orders
- Resolving delivery discrepancies and issuing customer credits and returns and dealing with customer complaints & queries whilst logging these on internal Quality Systems
- Maintain accuracy of all sales order related information within the company systems
- Communication with Procurement, Finance and Operations regarding supply, credit and deliveries
- Experience working in a customer service led & administrative role.
- Ability to be organised to prioritise workload
- Excellent communication skills
- Strong interpersonal skills, able to organise, administer, plan and prioritise effectively
- Ability to work under pressure and be flexible in their approach
