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My client is a specialist in providing maintenance, new installation and repair works to the industrial lift industry across the South of England, with a Head Office based in Farnborough, Hampshire and a second satellite office in Tower Bridge, London.
After years of growth, contract wins and expansion they are now looking to develop their office-based Support Team by adding another Service Administrator on a full-time permanent basis, working Monday to Friday 08:00am to 05:00pm daily.
The role will involve the following duties;
- Coordinating service schedules to ensure timely maintenance and repairs of lifts.
- Communicating with clients to provide updates on service status and gather feedback.
- Managing service requests by logging and prioritising them in the system.
- Monitoring inventory levels of spare parts and ordering supplies as needed.
- Assisting technicians by providing necessary documentation and technical support.
- Ensuring compliance with safety regulations and company policies during service operations.
- Updating service records and generating reports for management review.
- Handling billing and invoicing processes for completed service tasks.
- Training new staff on service protocols and administrative procedures.
- Addressing customer inquiries and resolving complaints promptly.
In addition to a competitive salary of up to 28,000pa (depending on experience) you will be offered the chance to join a friendly, growing business with future long-term career prospects in a booming industry, with chances to move into managerial roles in the future. You will be offered free on-site parking, along with a company pension and 33 days' annual leave, inclusive of Bank Holidays.
The ideal candidate for this role will possess the following;
- Driving license and own vehicle, due to office location.
- Experience of working in a service contract environment, managing and liaising with engineering personnel.
- Excellent computer literacy.
- A keen enthusiasm for development and learning.
If you are an experienced Service Administrator looking for a new opportunity in the Farnborough area, please apply with your most recent CV; interviews can be scheduled at a time to suit you. The projected start date for this role will be beginning of September 2024.
