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Our client, a leading logistics company based in Felixstowe, are currently looking to add a superstar to their Imports Customer Service Team that specialise provide global supply chain solutions
The successful applicant will be responsible for producing high quality customer service to all customers, overseas partners, and suppliers.
Duties & Responsibilities:
- Plan, direct and control all activities on a day-to-day basis.
- Maintain all files ensuring they are costed and invoiced prior to export, delivery, or release.
- Obtain relevant information from customers in order to complete customs clearance, deliver or release of cargo.
- Responsible for ensuring that all outstanding monies are collected prior to release/delivery of goods with overall responsibility in the collection of outstanding D/V including updating records.
- Provide transport companies with the relevant information to ensure customer delivery requirements are met.
- Develop constructive relationships with key customers and key suppliers, resolving any concerns and ensuring corrective action is taken.
- Maintain effective communication and relationships with overseas offices and partners.
- Identify and provide early warning to the manager of the relevant department, on any issues and problems that could have an adverse effect on deadlines.
- Liaise where appropriate with other departments to resolve any conflicting issues raised by customers and/or figures.
- Assist with insurance claims in line with company procedures as and when requested by management.
- Monitor incoming mail and highlight potential problem areas to relevant staff, delegating as appropriate, advising management as and when necessary.
Skills & Experience Required:
- Working knowledge and experience within Imports
- Able to work and meet deadlines
- Computer literate
- Possess team player qualities
- A pro-active attitude
- Excellent customer service skills
- Excellent communication skills
(V/13105)
