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Reed Business Support, the UK's leading specialist recruitment partner, is seeking a proactive and dedicated Customer Service Executive to join our client's dynamic team in Rochester. This role offers the opportunity to engage with a diverse clientele and deliver outstanding service, contributing to the company's success.
Responsibilities of the Customer Service Executive:- Handle customer enquiries and complaints with efficiency and professionalism.
- Provide detailed information about products and services to customers.
- Maintain a high level of service by following up on customer interactions.
- Utilise CRM systems to manage customer data and interaction logs accurately.
- Work collaboratively with team members to meet and exceed service goals.
- Proven experience as a Customer Service Executive or in a similar customer service role.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Proficiency in CRM software and MS Office.
- Ability to work effectively in a fast-paced environment.
- Competitive salary with performance incentives.
- Opportunities for professional growth and development.
- Supportive team environment.
- Free onsite parking
- Hybrid Working model
- Access to comprehensive training programs.
- Employee wellness programs.
The ideal candidate for the Customer Service Executive position would need to demonstrate experience obtained from a similar role, be in commutable distance to our client in Rochester. This role requires the Customer Service Executive to work full-time in our clients' office.
If you are passionate about delivering exceptional customer service and are looking for a rewarding career, apply today to become a Customer Service Executive and join a team that values hard work and dedication.
