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- Providing business and administrative support to ASC, including managers and staff, to ensure effective performance and delivery of service priorities.
- Assisting ASC managers and staff by dealing with enquiries, telephone calls, reception duties, and contacts with service users and other departments, while maintaining a proactive, customer-focused approach to achieve good outcomes for service users and their carers.
- Processing invoices, ordering, and other budgetary tasks for authorisation to maintain the financial operations of the service, including banking payroll and maintaining appropriate financial records.
- Liaising with other departments to ensure timely and efficient financial administrative processes.
- Maintaining and collating management information under the direction of managers to monitor and meet team and service quality and performance standards.
- Assisting managers in analysing performance reports and exception reports, as well as auditing ASC work for managers.
- Monitoring complaints received by the service under the complaints procedure and ensuring compliance with deadlines for responses.
- Assisting ASC staff in arranging meetings and coordinating attendance arrangements.
- Attending meetings when required, taking minutes, and distributing them as directed.
- Preparing and finalising all relevant paperwork for meetings.
- Supporting managers in the recruitment of staff by coordinating interview arrangements and following up on administrative HR processes as required.
- Demonstrable experience in providing administrative support and competence in using IT systems.
- Good standard of written and oral communication skills.
- Ability to undertake accurate records of meetings, maintain work-related records, take notes, and prepare minutes.
- Able to effectively communicate with service users and professionals, gathering and recording information accurately.
- Ability to recognise discrimination in service delivery or the workplace and seek appropriate management advice when identified.
- Knowledge of Microsoft packages (Word, Excel, Access, Outlook) and internet usage.
- RSA Level 2 or Word Processing Level 2 or equivalent experience.
- Experience with IT/MIS systems, word processing, spreadsheet packages, and administrative procedures, including database usage.
- Minute-taking experience.
