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- Provide exceptional administrative and business support services, ensuring compliance with statutory requirements and relevant policies and procedures.
- Ensure effective and efficient service delivery, acting as a point of contact for complex enquiries (including minor complaints) that Core Business Support staff cannot resolve. This includes coordinating, reporting, resolving, and monitoring minor complaints within the service area as needed.
- Handle routine telephone, email, and written queries and enquiries, signposting as appropriate or forwarding messages to relevant colleagues.
- Undertake high-level, complex business support tasks, including producing complex, confidential, or sensitive reports and arranging Panel meetings, documents, and correspondence.
- Provide a range of administrative support to projects across the service area, including producing project documentation, tracking actions, maintaining records, collating information, managing diaries, setting up meetings, producing agendas, taking complex minutes, transcribing minutes, and liaising between key stakeholders.
- Strong proficiency in MS Word, Excel, PowerPoint, and Outlook.
- Expertise in administrative and business support processes, such as record keeping, maintaining databases, document processing, photocopying, proofreading, progress tracking, and filing practices.
- In-depth knowledge of IT systems, databases, and websites, essential for delivering efficient business support services.
- Experience in a customer-focused environment, with a solid understanding of excellent customer service principles.
- Awareness of key issues facing local government.
- Familiarity with working to statutory and legislative standards.
- Understanding of financial administration.
- Demonstrated success in a Business Support Team, providing specialized support to practitioners and managers.
