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Service Desk Supervisor

Reed
Posted 6 days ago, valid for a month
Location

Hemel Hempstead, Hertfordshire HP11AB, England

Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

info
  • My client is expanding in the Energy Services sector and is seeking a Service Coordinator to support their team.
  • The role involves scheduling workloads for HVAC, mobile heating, chiller, and AC engineers, requiring strong organizational and communication skills.
  • Candidates should have experience in the HVAC industry and be proficient in Microsoft Word, Excel, and Outlook.
  • The position offers a salary of £30,000 per year and requires at least 2 years of relevant experience.
  • The Service Coordinator will manage engineer schedules, issue service reports, and maintain regular communication with customers and subcontractors.

My client are growing within the Energy Services sector and are looking for a Service Co-ordinator to support the team.

You will schedule the workload For the HVAC, mobile Heating, Chiller and AC engineers as required.

You will need to be able to demonstrate high levels of professionalism, organisation, motivation, attention to detail including building relationships with customers and engineers is essential.

The Role

  • Managing the weekly engineer schedule
  • Assigning engineers visits
  • Issue service reports on completion of works
  • Produce customer quotations 
  • Scheduling subcontractor service visits 
  • Assist with updating the monthly Service reports
  • Update planner per site
  • Raise and issue purchase orders
  • Authorising supplier invoices
  • Answer incoming calls
  • Update CRM
  • Create new customer accounts
  • Any tasks
  • Regular phone/ email communication between team, subcontractors, customers and End User.

Key Skills/Experience

  • Experience in the HVAC industry desirable
  • Adept in handling in bound calls for customer queries and service requests
  • MICROSOFT Word, Excel, Outlook
  • Administration 
  • Process driven
  • Excellent communication skills
  • A keen eye for detail
  • A ‘Can Do’ attitude
  • Passionate about achieving high levels of service and delivery 

For more details on this vacancy, or to register your interest apply now. 

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.