Back to search
- Member Support: Provide prompt and professional responses to member queries via email, chat, and phone, ensuring a positive customer experience.
- Troubleshooting: Assist members in resolving technical issues related to accessing and completing their online assessments, such as login problems, browser compatibility, or system errors.
- Guidance: Offer clear instructions and guidance on navigating the online platform, including test procedures, deadlines, and best practices for completion.
- Escalation: Identify and escalate complex or unresolved issues to the appropriate team while maintaining communication with the member.
- Documentation: Accurately record interactions and solutions in the CRM system, ensuring consistent tracking of member concerns and feedback.
- Policy Adherence: Ensure all interactions comply with company policies, data protection regulations, and confidentiality standards.
- Proactive Support: Monitor system notifications for potential technical disruptions and proactively communicate with members to minimize confusion or delays.
- Communication: Excellent verbal and written communication skills with a friendly and professional tone.
- Problem-Solving: Ability to troubleshoot and resolve technical issues quickly and effectively.
- Empathy: Patience and understanding when dealing with members who may be stressed or confused.
- Attention to Detail: Strong focus on accuracy in recording member interactions and following processes.
- Technical Proficiency: Familiarity with online platforms, troubleshooting basic technical issues, and working with CRMs or ticketing systems.
- Time Management: Ability to handle multiple queries simultaneously and work efficiently under time-sensitive conditions.
- Adaptability: Flexibility to adapt to changing procedures, member needs, and schedules.
- Previous experience in customer service, support, or similar roles (experience with online assessments or education platforms is a plus).
- Strong proficiency in using computers, email, and basic troubleshooting tools.
- Availability to work for the full nine weeks.
- Ability to work independently and as part of a team.
- Driver with own vehicle due to rural location
