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Service Support Administrator
Starting salary: £26,522.50 per annum
Monday - Friday. 37.5 hour working week. Monday - Thursday, 8:30am - 5pm and Friday, 8:30am - 3:45pm (45 minute lunch break).
Holiday entitlement: 32 days (including 8 Bank Holidays)
Kettering area. Office based.
Permanent
Match Recruitment are working in partnership with their client based in Kettering. Our client is a leading manufacturing firm with multiple brands within its group. You’ll be working within our client’s Aftersales team, reporting to the Customer Experience Manager. This is lively and busy team. This role is a mix of both administration and telephone calls, communicating with internal colleagues, field based engineers and their end customers.
The ideal person will have experience working alongside a "live" operation, working to time related deadlines and have experience in coordinating the diaries of field based colleagues to attend scheduled appointments.
Summary of your day to day duties:
- Answering inbound phone calls from service engineers and their customer base
- Communicating with field based service engineers and supporting them with their enquires from the office
- Reviewing future planned workload and correctly allocating to the relevant engineer with the skillset and in the relevant geographical area
- Review maintenance contracts and ensure these are being met under company Service Level Agreements
- Ensuring all "jobs" on system are effectively coded and regularly updated for internal visibility within their operating system
- All other general administration relevant to fulfilling the role
Please apply today to learn more and be considered and shortlisted.
Match Recruitment Ltd is a Recruitment Agency and Employment Business and REC Corporate member based in Wellingborough and operating across Northamptonshire and nearby areas. If you haven’t received contact within 72 hours, please consider yourself unsuccessful on this occasion. Please don’t be despondent and feel free to apply to future job adverts.
