Operations Team Leader

CBC Resourcing Solutions

Posted 11 hours ago, valid for 8 days

London, Greater London EC2V 7WS, England

Full Time

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Sonic Summary

The Operations Team Leader position in Asset Finance is based in London and offers a salary between £60,000 and £70,000, along with bonuses and benefits.
The role requires the successful management of the workload within the Asset Finance Department to ensure excellent customer service aligned with service level agreements.
Key responsibilities include day-to-day management of the Asset Finance team, providing support, training, and mentoring to team members.
The candidate will also be responsible for regularly reviewing team procedures and handling escalations from customers efficiently.
The job seeks an experienced individual with a strong background in operations management, ideally with several years of relevant experience in the financial sector.

Operations Team Leader - Asset Finance

London (hybrid)

£60,000 to £70,000 plus bonus and benefits

Our client is an award winning bank providing a broad range of products to their customers. Well established and based in central London they are looking to recruit an Operations Team Leader within their growing team.

The successful management of the workload within the Asset Finance Department ensuring excellent customer service in line with service level agreements.

Responsibilities:

Responsible for day to day management of the administration of the Asset Finance team to ensure tasks are performed correctly and in line with service level agreement
Provide line management, support, training and mentoring to all members of the team ensuring that they have regular one to one meetings with clear objectives set and any training issues identified and flagged
Ensure team procedures and documentation are regularly reviewed, fit for purpose and being adhered to within the Bank’s internal policy
Dealing with escalations from customers (internal and external) in a timely and efficient way providing consistent and excellent customer service

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