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Operations Team Leader

Operations Team Leader

CBC Resourcing Solutions

Posted 2 days ago, valid for a month

London, Greater London EC1R 0WX

£45,000 - £54,000 per annum

Full Time

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Sonic Summary

The Operations Team Leader position in Asset Finance is based in London and offers a salary range of £50,000 to £55,000 plus bonus and benefits.
The role requires the successful candidate to manage the proposal workload and KYC processes while ensuring excellent customer service.
Key responsibilities include day-to-day management of the Asset Finance Proposal team, providing training and mentoring, and reviewing team procedures.
The ideal candidate should have prior experience in a similar role, though the specific number of years of experience required is not mentioned.
Interested applicants should submit their CV in confidence.

Operations Team Leader - Asset Finance

London (hybrid)

£50,000 to £55,000 plus bonus and benefits

Our client is an award winning bank providing a broad range of products to their customers. Well established and based in central London they are looking to recruit an Operations Team Leader for Proposals and KYC within their growing team.

The successful management of the proposal workload (proposal preparation and KYC) within the Asset Finance Department ensuring excellent customer service in line with service level agreements.

Responsibilities:

Responsible for day to day management of the administration of the Asset Finance Proposal team to ensure proposals and KYC tasks are performed correctly and in line with service level agreement
Provide line management support, training and mentoring to all members of the Proposal & KYC team ensuring that they have regular one to one meetings with clear smart objectives set and any training issues identified and flagged
Ensure team procedures and documentation are regularly reviewed, fit for purpose and being adhered to within the Bank’s internal policy
Dealing with escalations from customers (internal and external) in a timely and efficient way providing consistent and excellent customer service

In the first instance please send your CV in confidence

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