Payment Operations Manager

Harper May is proud to partner with a distinguished legal firm recognised for its commitment to delivering exceptional client service and operational excellence. As the firm continues to expand, they are seeking a proactive and detail-oriented Payment Operations Manager to oversee their payment operations and enhance their financial processes. This pivotal role contributes directly to the firm's reputation for precision and reliability in its financial operations.

About the RoleAs a Payment Operations Manager, you will lead and optimise the organisation’s payment operations, overseeing high-volume transactions and managing client accounts with precision. You will collaborate with the product team to refine and expand tech-enabled payment solutions and support the development of operations in new geographical markets. This is an excellent opportunity to play a key role in the growth of a cutting-edge organisation.

Key Responsibilities

• Manage end-to-end payment operations, including client account reconciliations and high-volume bank transactions.
• Develop robust controls and processes to ensure compliance with legal and regulatory standards.
• Drive process improvement initiatives to enhance the efficiency and accuracy of payment operations.
• Oversee client money accounts, including ledger reconciliations, disbursements, and related payments.
• Lead and manage a growing team, providing guidance and fostering development.
• Collaborate with cross-functional teams, such as finance and IT, to improve systems and streamline operations.
• Support operational expansions into new markets and assist with the integration of newly acquired entities.
• Monitor and analyse transaction trends, providing insights and recommendations to senior management.

Preferred Skills and Experience

• Professional qualification in finance, accounting, or a related field (e.g., ACA/ACCA/CIMA) is desirable.
• Proven experience in payment operations or a related role, ideally within professional services or a highly regulated industry.
• Strong knowledge of payment systems, banking processes, and regulatory compliance.
• Experience managing high transaction volumes with a meticulous approach to accuracy and detail.
• Demonstrated leadership abilities, including team management and mentoring.
• A process-oriented mindset with a proven ability to improve operational efficiency.
• Strong analytical and problem-solving skills, with excellent attention to detail.