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Helpdesk Analyst First Line
London (hybrid)
£26,000 - £28,000
Our client who is a Managed Service Provider is successfully expanding and needs a Helpdesk Analyst Level First Line. Are you looking for career progression, opportunities to study for certifications, have the flexibility to work from home, want to join a hardworking and friendly team, have experience within first line helpdesk? Is so, please apply!
As the Helpdesk Analyst First Line, you will play an important role in delivering IT support to clients. You will deliver exceptional customer service, build strong relationships, resolve IT issues effectively and contribute to team improvements.
Responsibilities:
- Troubleshoot and resolve Mac/Window issues
- Prioritise and manage support tickets
- Escalate complex issues with details handovers
- Update client documentation
- Stay up to date with emerging IT trends and technologies
Skills:
- Experience with troubleshooting Mac, Windows Server, Windows Desktop
- Familiarity with tools like Google workspace, Microsoft 365, Adobe Creative Cloud
- Possess a problem-solving mindset
- Outstanding communication skills
- Understanding of networking basics
- Excellent customer service skills
Our client offers excellent training with ongoing support, career progression, work events, annual leave increasing with each year of service (maximum of 3 days), day off for your birthday, private medical insurance and more. If you’re ready for a new challenge, enthusiast about Mac/Window with strong technical skills and a desire to exceed clients expectations, we want to hear from you!
Due to the number of applications, we will only respond to candidates with the matching skills and experience.
