Account Manager

Are you an experienced Account Manager, within the Leisure or Corporate Travel industry? Are you proven working with an international network, managing a client spend of 1 million plus? WE HAVE THE ROLE FOR YOU!!

We are working with an established TMC who are looking for an experienced Account Manager to join their team in Central London offices.

You will be Implementing and managing global client relationships with assigned accounts, ensuring quality service, maximum account expansion/penetration, retention and profitability.

Responsibilities:

• Develop and maintain effective client relationships at the decision-maker level in order to maximise revenue from all company products and services.
• Develop and execute customer service call plans and account reviews.
• Provide proactive, consultative service and state-of-the-art product enhancements to accounts.
• Negotiate preferred vendor programmes for corporate clients including air, car, hotel, and credit card.
• Present client reviews to ensure that the company Value Statement is understood.
• Consult with clients on travel management practices such as travel policy, best practices, traveller safety, benchmarking, visa requirements, VAT reclamations, etc.
• Maintain client database of negotiated programmes.
• Serve as project manager between the company and corporate clients regarding on-line booking products and services, including implementation schedule and product penetration.
• Communicate progress and status of activity to management.
• Provide data analysis and consultation for optimal cost savings travel programmes.
• Facilitate customer needed travel education opportunities.
• Manage partner agency and customer global portfolio.
• Develop and execute strategic business plans.
• Develop in-depth understanding of assigned clients.
• Influence client decisions.
• Build relationships for success.
• Cross-sell company products and services.
• Develop in-depth understanding of the business travel market.
• Data consolidation and business analysis.
• Negotiate profitable contracts.
• Project Management delivery.
• Management of partnership satisfaction.
• Performs other duties as requested.
• Manage and report on service level agreement and scorecard of overall partnership programme.

Skills required:

• Working knowledge of the travel industry (Corporate Travel) and competitive business travel issues.
• Organisational skills to effectively coordinate the variety of tasks involved throughout the evolution of a corporate account.
• Communication skills, both oral and written to streamline information vital to the successful maintenance and expansion of the companies accounts.
• Strong interpersonal skills and negotiation skills to work effectively with corporate clients, sales management, information technology and client services staff.
• Time management skills, computer skills with Microsoft office products.
• Regular and dependable attendance and punctuality is required.
• Experience with various industry technologies such as GDS, Back-office, travel management reporting tools, CRM tool, online booking tools, mobile apps and others that apply.

The Package:

• A salary of £50,000 - £55,000 (dependent on experience) + bonus / incentives
• Hybrid working conditions (3 days in the office / 2 from home)
• Office locations - central London

Interested?

Please click APPLY or contact