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About Us:
Global Interactive Marketing Online (GIMO) is a silver award winner for 2021 Employee Centric Company at UK Employee Experience Awards (UKEXA) in London. Company was established in 2006, based in the Waterloo/Southwark area with circa 200 employees working for us in London, and an additional 450 employees working globally as part of the group.
GIMO specialises in all aspects of online marketing, website and online games creation in the iGaming, Sports Betting, Poker, and Casino industries. Gimo works in close partnership with leading global gaming brands such as NetBet, 777, and betFIRST.
We have a very multicultural team here at GIMO with employees specialising in all aspects of Marketing, Affiliation Marketing, Development, Web Design, Content, Analysis, Software Development and Customer Service.
Objective of Role:
The primary responsibility of this role is to help create a safe environment for our customers (players). The Responsible Gambling Manager is to make sure that he protects customers who show signs and behaviors of problem gambling across all markets and brands for which GIMO provides services.
Specific Responsibilities include:
Responsible Gambling
Reporting to the Head of Compliance. You will provide regular updates on licence impacting issues or concerns, both present and potential;
Manage all SG officers (Player Protection Officers and Player Protection Specialists)performance to maintain and improve standards;
Oversee and ensure the Customer Review Team meet their KPIs Manage this team in a cost effective way;
Design and deliver solutions that can improve cost-effective compliance across all markets;
Communicating professionally and confidently with stakeholders including colleagues, VIP managers, Risk team, AML team and customer relations as part of the RG process.
Ensure that all policies and procedures are drafted, implemented and adhered to across all markets.
Supervise operational activity (volumes, key performance indicators/metrics, performance plans, trends, etc.) This must include the PPO, PPS and CRT
Regularly review the team structure and systems to determine where changes can be made
Manage resources within SG including PPO, PPS and CRT
Ensure compliance across multiple licenses on the subject of responsible gaming, including ensuring complaints are handled appropriately and resolved in the required timeframe
Report, and analyse agent performance output and quality
General Compliance
Provide additional support to the Head of Compliance and team where and when required.
Participation in ad hoc and project work as required e.g. remediation projects, process changes.
Technical knowledge:
Confident in using Microsoft Excel, Word and PowerPoint, RMS, JIRA and new systems that are implemented within the business
Language proficiency English
Able to speak the language with sufficient structural accuracy and vocabulary to participate effectively in most formal and informal conversations on practical, social, and professional topics.
Our generous benefits package [ applicable to UK based candidates only] includes but not limited to
- Hybrid working model (3 days in-office, 2 days remote).
- Option to work from abroad up to 4 weeks per year.
- Weekly pizza and drinks every Friday.
- Comprehensive pension scheme.
- Private health insurance.
- Access to Perkbox for various perks.
- Employee wellbeing programs.
- Learning and development opportunities.
- Regular staff social activities.
Application Process:
Additional benefits will be discussed during the interview process. We look forward to your application!
GIMO is committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships."
