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Join Our clients Dynamic Team as a Customer Service Hero!
Are you a skilled communicator with a passion for delivering outstanding customer service? Do you thrive under pressure and love resolving challenges in real time? If so, we want YOU to be a part of our clients growing team!
Position: Service Support Advisor (Inbound Calls & Support)Location: Milton Keynes Type: Full-time, Permanent - Monday to Friday (08:30 - 17:00) and one Saturday to be worked each month on a rota basis.
Salary: ÂŁ25,200 per annum
Hybrid role - 3 days in the office and 2 days at home.
What You’ll Be Doing:
- Responding to customer calls and emails, handling inbound queries with expertise and a friendly approach.
- Logging calls and keeping customers in the loop with ETAs and job progress updates.
- Providing timely communication on the status of repair calls, including any delays or changes.
- Resolving customer complaints with patience, professionalism, and a focus on providing a first class customer experience.
What We’re Looking For:
- A Calm and Confident Communicator: You’ll have an excellent telephone manner, keeping cool under pressure and providing clear, concise updates.
- Experienced Customer Service Pro: You’ve already been in an inbound customer service role, and you know how to manage customer expectations while providing outstanding service.
- Organised & Methodical: You’re the type of person who enjoys keeping things structured and ensuring every task gets done efficiently.
- Able to Juggle & Prioritise: Time management is key, and you can seamlessly handle multiple tasks while meeting deadlines.
- Team Player: You work well with others, always collaborating to solve problems and improve the customer experience.
- Self-Motivated: You take initiative, are proactive, and are always looking for ways to improve.
Quality Personnel acting as an Employment Agency & Business (rated as one of the top 3 Agencies in Milton Keynes for the 5th year running!).
Please note due to the volume of applications we receive you will only be contacted if we are progressing your application.
