Back to search
On behalf of our client, VTA Recruitment are looking for a Service Administrator to join a family run business in Oldham specialising in the Transport/Engineering industry. The organisation runs a successful business, operating 2 busy depots in Oldham and Peterlee.
Role: Working within a friendly team, the ideal candidate will deliver excellent customer service and hold previous experience within the transport/vehicle industry. As an Administrator, you will oversee a team of service technicians that are deployed to complete maintenance work throughout the Northwest and Northeast of the country.
Main duties:
- Dealing with customer enquiries over the phone and email.
- Delegating engineers to customer sites for repairs and breakdowns and escalating jobs where needed.
- Completing customer reports and service logs.
- Arranging and delegating repairs to be completed in the workshop.
- Completing quality check services and updating records.
- Liaising with customers in confirming a breakdown of costs and managing bookings.
The successful candidate must:
- Be methodical in their approach and able to work under their own initiative.
- Have strong communication and customer service skills.
- Have a sound understanding of computers and adapt to in-house software & IT systems.
- Be able to work well in fast paced environments.
- Have previous experience in the industry.
Working Hours
- Monday - Friday
- 08.30am - 16.30pm TBC at interview
- £25k - £28k
- 25 days holiday per year
- Temp - Perm
