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Our Sheffield based client is looking to recruit a Legal Collector to join their busy and growing team based on site (possible hybrid after probation)
Keys tasks are as below and limited to :-
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Negotiate commitments to resolve overdue accounts
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Monitor arrangements and commitments to ensure timely resolution
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Manage a case management diary system to take appropriate follow up action
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Review pre-legal debts to ensure suitability and readiness for legal proceedings
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Initiate county court legal actions for debt recovery and progress to judgement and enforcement through our in-house case management system
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Work with courts, enforcement agencies and other suppliers to ensure high standards of service are maintained at all times
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Review and rectify cases that have failed the automated legal process
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Make and receive collection telephone calls whilst maintaining a professional telephone manner
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Good team worker, but also be comfortable working alone
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An ability to work accurately and to a high quality
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Be a person of integrity and good conduct as required
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Have a strong and reliable work ethic
Skills and Experience :-
- Good IT skills - able to adapt and use new systems
- Problem solving skills - able to look for solutions and agree these with customers
- Confidence in making and receiving telephone calls
- A willingness to learn
- Clear communication capabilities - both written and verbal
- A minimum of 12 months experience in an admin role
- The ability to work to targets - earning more based on success
- Confidence to deal with a variety of people in different situations
Mon to Fri 37.5 hours, basic salary + monthly bonus
DBS and CCJ check will be required from the successful candidates.
