Customer Service Specialist

• Job Title/Location: Customer Service Specialist, Surrey & WFH
• Salary: £25,700 + average bonus c. £1,500 + pension contribution to £3,340
• Office/WFH: 2 days office + 3 days WFH after initial office-based training period
• Requirements: A customer service background within a corporate setting. Ideally experience within Financial Services, Banking or Insurance, or indeed a phones-based background
• Role Snapshot: Responding to queries from customers regarding their pensions. An intake role into the business from which people progress within this function or transfer into other areas of the company.

We cannot stress highly enough how good an opportunity this is for those with ambition that want to learn & develop. If you have some corporate customer service experience under your belt, this is a superb chance to really kick-start a long-term career within the UK’s biggest sector.

The Company/Team: For years, this company has built a great reputation for developing people within Financial Services. The Customer Service Teams proactively resolve incoming telephone, letter and email queries from Financial Advisers and direct customers. This is not a sales-based call centre role, the focus is purely query resolution and on providing the best customer service possible.

The Role: The first 12-weeks in this Customer Service Specialist role will focus on your training, thereafter, your main responsibilities will include:

• Providing first-line support to customers & Financial Advisors via phone, email/correspondence
• Handle queries on pension products, guiding customers on tools & resources to empower self-service
• Resolve issues efficiently, ensuring all interactions are handled in a timely manner with a quality of response that continually exceeds the customers' expectations - escalating potential risks or vulnerable customer situations when needed

Skills / Experience Required: For these Customer Service Specialist roles, you should have office-based customer service experience, ideally within a call centre setting or generally within Financial Services, Banking or Insurance. You should be confident & enthusiastic on the phone and the ability to multi-task is paramount. Our client is really keen on people who WANT TO LEARN.

Additional Information: The salary for this Customer Service Specialist role is £25,700 with average bonus c. £1,500 and company pension contribution from the company to £3,340. There is an excellent benefits package and great opportunities to develop. Whilst there is WFH flexibility, ideally our client wants to focus on people based within commuting distance of Sutton/Epsom/Redhill areas.

The Customer Service Specialist role is only one of many vacancies we are handling. ARC is a specialist within Financial Services recruitment and the Consultant handling this role has over 30 years of experience in this field. Areas of focus include administration, compliance, business analysis, customer service, project/programme management, paraplanners, sales support, marketing, underwriters and group risk/employee benefits related roles. Check the website and feel free to call Darren Snell at any time.