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Think Specialist Recruitment are delighted to be supporting a prestigious organisation based on the outskirts of Watford with the recruitment of a Customer Support Executive to join their expanding team. This is an opportunity for somebody who is ambitious, enjoys working with clients and has great communication skills to join a fantastic team. This opportunity will be providing a high level of service to clients over the phone, via email and over teams, experience within a similar opportunity would be beneficial. The suitable candidate should have strong organisational skills, high level of attention to detail, strong communication skills, alongside being able to manage a heavy workload. Must be able to drive due to location - outskirts of Watford Some of the duties will include:
- Respond to customer queries over the phone, via email and over teams
- Processing customer orders accurately
- On boarding new customers, resolving any issues, ensuring a smooth experience for all customers
- Maintain and update the CRM database keeping customer information up to date
- Stay updated with product knowledge and services to provide best support for customers
- Working closely with other internal departments
- Manage a select group of accounts to provide a tailored service and optimise customer relationships
- Providing an aftercare to customers with follow ups to ensure any issues have been resolved, and they are satisfied with their overall experience
The suitable candidate:
- Previous experience within customer service
- Good organisational skills
- Great communication skills on all levels
- Ability to multi-task
- Self-motivated and proactive
- Ability to work well in fast paced environment
- Must be able to drive due to location
Looking for the next step in your career? Think Specialist Recruitment.
Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support
